Salon Policy

A 30% deposit is required to be paid at the time of booking to secure your appointment. This deposit is non-refundable and will be kept if you cancel without rescheduling. If you have any questions about your deposit, please contact me.

This deposit is not an addition to the total.

Services & Add-Ons
Be sure to select all desired services and add-ons at the time of booking. Any services or add-ons not selected at the time of booking will not be provided.

Changing Your Service
If you book a service and less than 24 hours before your appointment you decide to switch to a service that requires less time, 50% of the original service price will be due, plus the price of the new service. Any deposit paid will be applied toward the remaining balance.

Ex: If you book Box Braids for $250 and change to a Shampoo + Blow Dry + Trim for $55, you will owe $125 (50% of the original service price) plus $55 (the price of the new service), for a total of $180. Any deposit already paid will be applied toward the remaining balance.

A $25 late fee will be applied after the first 10 minutes of tardiness. An additional $5 will be added for every 10 minutes thereafter.

If you are more than 30–60 minutes late (depending on the service booked), your appointment may be canceled.

Clients who miss their appointment without notice will not be eligible for a refund.

If you cancel less than 24 hours prior or fail to show up at your appointment, your deposit will be kept and you will be charged the difference between your deposit and 50% of service price for cancelling with less than 24 hours notice and 100% if you fail to show up at your appointment.

Please ensure your hair is fully detangled before your appointment unless you have specifically booked a takedown service. If hair is not properly detangled, services may be delayed or declined as this impacts both timing and the quality of service.

All braiding services include shampoo, conditioning, blow dry, and hair. If you have specific color preferences, these must be requested at the time of booking. Be sure to include the desired size, length, and color in the appointment notes.

Arrivals & Guests
Please arrive on time and attend your appointment alone. Clients may arrive no more than 10 minutes early. One additional guest is allowed only if the appointment is for a child or if a translator is needed. All other guests will be kindly asked to wait outside.

Late Cancellations & No Shows
I understand that plans can change. If you need to reschedule or cancel your appointment, please provide at least 24 hours notice.

Cancellations made within 24 hours of your scheduled appointment time will be subject to a fee of 50% of the scheduled service total. No call, no shows will be charged 100% of the scheduled service total.

All deposits are non-refundable, regardless of the reason for rescheduling or cancellation.

Service Times
Please note that service times include cleanup and preparation for the next client, which takes approximately 15–30 minutes.

For example: If your appointment is scheduled from 10am-12pm, the actual service is expected to conclude by 11:45am at the latest.

A consultation is mandatory before booking any chemical service including color, lightener, or relaxer. Please schedule a consultation prior to making your chemical service appointment.

• Hair must be detangled

• Shampoo, condition, blow dry, and hair are included

• Please leave the color of hair desired in the notes section when booking

• For children’s braid styles beyond basic kids’ services (such as box braids, senegalese twists, knotless braids, or any advanced style), the price will follow the base price of the regular service, not the kid rate.

• Kids’ pricing applies only to simple styles like basic braids to the scalp or standard kids’ styles
  
  If you are unsure of which category your child's style falls into, feel free to send me a picture before booking